top of page

Shipping & Returns

Shipping Policy

Thank you for choosing to shop with us! We strive to process and ship your orders as quickly as possible. All orders will be processed within 1-3 business days, and delivery times may vary based on your location. Once your order has shipped, you will receive a confirmation email with tracking information. If you have any questions regarding your order or shipping, please don't hesitate to contact us.

Returns Policy

We want you to love your purchase, but we understand that sometimes things don't work out. If you need to return or exchange an item, we're happy to help. Please read our policy below:

Returns

  • Items must be returned within 14 days of receving your order.

  • Items must be unworn, unwashed, and in original condition with tags attached.

  • Refunds available

  • Shipping costs are non-refundable

​

Exchanges

  • ​We offer exchanges for a different size or colour (subject to availability)

  • If the desired item is unavailable, you can opt for a refund

  • Exchanges must be requested within 14 days of receiving your order

How to Return/Exchange

  1. Email us @sojoanthelabel@outlook.com with your order number and need/reason for return/exchange

  2. We'll send you return shipping instructions. (Return shipping costs are the customer's responsibility unless the item is faulty)

  3. Once received, we'll process your return within 3 business days.

© 2035 by Life Etc. Powered and secured by Wix

bottom of page